Shipping Policy
Last Updated: August 2026
At Psarta, operated by Psarta Ltd, we are committed to providing a smooth, reliable, and transparent delivery experience for our customers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with Psarta, you agree to the shipping terms described in this policy.
Shipping Coverage
Psarta ships orders to customers in eligible locations.
All orders are processed and shipped according to product availability, delivery location, and courier service availability.
We work with reliable shipping partners to ensure your order reaches you safely and efficiently.
Order Processing Time
After your order is successfully placed and payment is confirmed, our team begins processing your order.
Orders are generally processed within 1–3 business days.
Processing times may vary depending on:
· Product availability
· Order verification requirements
· Seasonal demand
· Public holidays
· Other operational factors
Orders are processed during our regular business operations.
Delivery Time
Estimated delivery times may vary depending on your location and selected shipping method.
Delivery timelines can be affected by:
· Courier service availability
· Weather conditions
· Public holidays
· Unexpected delays
· Remote delivery locations
While we aim to deliver orders within the estimated timeframe, some delays may occur due to circumstances beyond our control.
Order Confirmation and Tracking
After completing your purchase, you will receive an order confirmation email containing your order details.
Once your order has been dispatched, tracking information will be provided whenever available.
Customers can use the tracking details to monitor the progress of their shipment.
Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please ensure that your:
· Full name
· Delivery address
· Phone number
· Email address
are correct before completing your order.
Psarta is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Changes to Shipping Information
If you need to update your shipping address or order information, please contact us as soon as possible.
We will try to assist with changes before the order has been dispatched. Once an order has been shipped, changes may not be possible.
Delayed or Failed Deliveries
Although we make every effort to deliver orders on time, delays may occur due to circumstances outside our control, including:
· Courier delays
· Weather conditions
· Transportation issues
· Incorrect address details
· Customs or regulatory delays where applicable
· Other unexpected events
Psarta is not responsible for delays caused by courier companies or external circumstances.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.
Please provide:
· Order number
· Details of the issue
· Photos or supporting information when required
Our team will review your request and assist you according to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us.
Psarta
Operated by Psarta Ltd
Business Address:
36-39 Pall Mall
City of Westminster, SW1Y 5HD
United Kingdom
Email: contact@psarta.com
Phone: +44 7988590503
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.