Refund policy

Return & Refund Policy

Last updated: 14 October 2026

This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. 30-day returns
You can return any item within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed and in original condition with tags attached; you may try them on as you would in a shop. This includes your legal right to cancel within 14 days of delivery without giving a reason.

2. Items we can't accept back

  • Items that have been worn (beyond trying on), washed, altered or damaged after delivery.
  • Underwear, swimwear and earrings whose hygiene seal has been removed, unless faulty.

3. Faulty, damaged or wrong items
If an item is faulty, damaged or not what you ordered, email us photos. Under the Consumer Rights Act 2015 you can get a full refund within 30 days of delivery, or a repair or replacement within 6 months. We pay return postage for these items.

4. How to return
1. Email contact@psarta.com with your order number, the items and the reason.
2. We reply within 1 business day with your return instructions (and a prepaid label if the item is faulty or wrong).
3. Send the items, well packed, to: Psarta Returns, 36–39 Pall Mall, London SW1Y 5HD, United Kingdom. Use a tracked service and keep proof of postage.

5. Return postage
Change of mind: you pay return postage. Faulty, damaged or wrong item: we pay.

6. Refunds

  • We refund within 14 days of receiving your return (or proof that you sent it), to your original payment method. Your bank may take 3–5 more business days.
  • If you return a whole order within 14 days, we also refund any delivery charge you paid.
  • If an item has been handled more than needed to try it on, we may reduce the refund and will explain why in writing.

7. Exchanges
Return the item and place a new order, or email us and we'll arrange it.

8. Cancelling before dispatch
Email contact@psarta.com with your order number. If the order hasn't been dispatched, we cancel it and refund you in full within 3 business days.

9. Contact
Psarta Ltd · contact@psarta.com · ‪‪+44 7988590503 Monday–Friday, 9am–5pm (UK time)