FAQ (Frequently Asked Questions)
Last Updated: August 2026
Welcome to the Psarta FAQ section. Here you can find answers to common questions about our products, orders, payments, shipping, returns, and customer support.
If you have any additional questions, please contact our customer service team.
1. What is Psarta?
Psarta, operated by Psarta Ltd, is an online store offering a thoughtfully selected collection of home essentials, including lighting, bedding, kitchenware, outdoor decor, and decorative pieces.
We focus on providing practical and stylish products that help make everyday spaces more comfortable, welcoming, and personal.
2. Where is Psarta located?
Psarta is operated by Psarta Ltd from:
36-39 Pall Mall
City of Westminster, SW1Y 5HD
United Kingdom
3. What products does Psarta sell?
Psarta offers a variety of home essentials, including:
· Lighting products
· Bedding essentials
· Kitchenware
· Outdoor decor
· Decorative home pieces
Our collection is carefully selected to combine style, comfort, and practicality.
4. Where does Psarta ship?
Psarta ships orders to eligible locations.
Shipping availability, delivery times, and shipping options may vary depending on the customer’s location and product availability.
For more details, please review our Shipping Policy.
5. How long does delivery take?
Delivery times may vary depending on:
· Shipping location
· Product availability
· Courier service
· External circumstances
After your order has been processed and dispatched, tracking information will be provided whenever available.
6. How can I track my order?
Once your order has been dispatched, you will receive tracking details through the email address provided during checkout.
You can use the tracking information to monitor your order delivery progress.
7. What payment methods do you accept?
Psarta accepts secure payment methods available during checkout.
Available payment options may include:
· Credit cards
· Debit cards
· Digital wallets
· Other secure payment methods displayed during checkout
Payment options may vary depending on availability.
8. Is my payment information secure?
Yes. At Psarta, we take payment security seriously.
Payments are processed through secure payment providers, and we do not store complete credit card or debit card information on our own servers.
9. Can I cancel my order?
Cancellation requests may be accepted before the order has been shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
For complete details, please review our Cancellation Policy.
10. Do you accept returns?
Yes, eligible returns may be accepted according to our Return & Refund Policy.
Products must meet the applicable return requirements, including condition and eligibility criteria.
11. How do I request a return or refund?
To request a return or report a product issue, please contact us:
Email: contact@psarta.com
Please include:
· Order number
· Product details
· Reason for your request
· Supporting information or images where required
Our customer support team will review your request and guide you through the next steps.
12. Can I exchange my product?
Exchange availability depends on the product type, availability, and return eligibility requirements.
Please contact our support team for assistance with exchange requests.
13. How can I contact Psarta?
You can contact Psarta using the details below:
Psarta
Operated by Psarta Ltd
Business Address:
36-39 Pall Mall
City of Westminster, SW1Y 5HD
United Kingdom
Email: contact@psarta.com
Phone: +44 7988590503
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.
Thank you for choosing Psarta. We appreciate your trust and look forward to helping you create comfortable and beautiful spaces.