Return & Refund Policy
Last Updated: August 2026
At Psarta, operated by Psarta Ltd, we want our customers to have confidence when shopping with us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions for requesting a return, exchange, or refund for orders placed through our website.
Please review this policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the product must:
· Be unused and in original condition.
· Be in resalable condition.
· Include original packaging, accessories, and tags where applicable.
· Not have any damage caused after delivery.
· Not show signs of use, washing, alteration, or misuse.
Returns may be accepted for products that are:
· Damaged upon delivery.
· Defective.
· Incorrect items received.
· Different from the product ordered.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.
Please provide:
· Order number.
· Product details.
· Description of the issue.
· Clear images or supporting information.
Our team will review your request and provide an appropriate solution, which may include replacement, exchange, or refund depending on the circumstances.
Change of Mind Returns
If you change your mind, ordered the wrong item, or no longer require a product, you may request a return within the applicable return period, provided the product meets all return eligibility requirements.
For approved change-of-mind returns:
· Customers may be responsible for return shipping costs.
· Products must be returned unused and in original condition.
· Original shipping charges may not be refundable where applicable.
How to Request a Return
To request a return, please contact our customer support team.
Please email:
Include the following information:
· Your order number.
· Customer name.
· Product name.
· Reason for return.
· Photos or additional details if required.
Our team will review your request and provide return instructions if your request is approved.
Please do not send any product back before receiving return instructions from our customer support team.
Return Shipping
Customers are responsible for ensuring that returned products are securely packaged to prevent damage during transportation.
We recommend using a trackable shipping service when returning products.
Psarta is not responsible for returned packages lost or damaged during return shipping.
Product Inspection
Once we receive the returned item, our team will inspect the product to confirm that it meets the return requirements.
If the product meets the eligibility conditions, we will proceed with the approved resolution.
If the returned product does not meet the required conditions, the return request may be declined.
Refund Process
If a refund is approved, it will be processed through the original payment method used for the purchase.
Refund processing time may vary depending on your payment provider or bank. Additional processing time may be required before the refunded amount appears in your account.
Customers will receive confirmation once the refund has been processed.
Non-Returnable Items
Certain products may not be eligible for return due to their nature or condition, including:
· Products that have been used, damaged, washed, or altered after delivery.
· Products without original packaging where required.
· Personalized or customized products, unless they arrive damaged or incorrect.
· Items specifically marked as non-returnable before purchase.
Exchanges
If you would like to exchange a product, please contact our customer support team.
Exchange availability depends on:
· Product availability.
· Product condition.
· Applicable return requirements.
Our team will guide you through the available options.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Psarta
Operated by Psarta Ltd
Business Address:
36-39 Pall Mall
City of Westminster, SW1Y 5HD
United Kingdom
Email: contact@psarta.com
Phone: +44 7988590503
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.