Cancellation Policy

Last Updated: August 2026

At Psarta, operated by Psarta Ltd, we understand that customers may need to change or cancel their orders. This Cancellation Policy explains when an order cancellation request can be submitted and how cancellation requests are handled for purchases made through our website.

Please review this policy carefully before placing your order.

Order Cancellation Request

Customers may request to cancel their order before the order has been processed for shipment.

To request a cancellation, please contact our customer support team as soon as possible after placing your order.

Please provide:

·         Order number

·         Customer name

·         Email address used for the order

·         Reason for cancellation

Our team will review your request and confirm whether the order is eligible for cancellation.

Cancellation Before Shipment

If your cancellation request is received and approved before the order has been shipped, we will process the cancellation according to the applicable circumstances.

If a refund is applicable, it will be processed through the original payment method used during purchase.

Please note that any non-recoverable payment processing fees or charges, where applicable, may be deducted from the refund amount.

Cancellation After Shipment

Once an order has been shipped or handed over to the courier service, cancellation requests cannot be accepted.

If you receive the order after shipment and wish to return the product, your request will be handled according to our Return & Refund Policy.

Order Cancellation by Psarta

Psarta reserves the right to cancel an order in situations such as:

·         Product availability issues.

·         Incorrect pricing or product information errors.

·         Payment verification concerns.

·         Suspicious or fraudulent order activity.

·         Other operational reasons.

If Psarta cancels an order, customers will be notified and any applicable refund will be processed.

Refund Processing After Cancellation

For approved cancellations where a refund is applicable, the refund will be initiated after the cancellation is confirmed.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

Customers will receive confirmation once the cancellation or refund process has been completed.

Contact Us

If you have any questions regarding order cancellations, please contact us.

Psarta
Operated by Psarta Ltd

Business Address:
36-39 Pall Mall
City of Westminster, SW1Y 5HD
United Kingdom

Email: contact@psarta.com

Phone: +44 7988590503

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)

We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends will be answered on the next business day.